Kontakti protiv cyberbullyinga

Børneportalen

Børneportalen (LINK) is a “children’s portal” and the purpose with the website is to show children and young people the ways to get help and counselling, to inform about children’s rights and to create an overview of where and how you as a child or young person can complain in the public system. The children’s portal is part of the Children’s Council in Denmark. Børneportalen collaborates with a lot of organizations and counselling services working with and for children and young people in relation to different topics and issues.

Know your rights:

Information about your rights as a child or young person (LINK) – including rights in relation to bullying (LINK) and online rights (LINK). Each page also shows where you can get help with link to other websites and NGO’s, including the ones mentioned in this document.

• Video on online rights and privacy (LINK)

Complaint guide:

Guides for young people to file complaints about violation of their rights – for example in relation to bullying (LINK).

BørneTelefonen

BørneTelefonen (LINK) is a counselling service for Danish children/youth who are having issues and experiencing difficulties. BørneTelefonen was established by the NGO, Børns Vilkår (“Children’s Conditions”), who continue to operate it. When a child or young person calls BørneTelefonen, he/she comes through to a volunteer adult counsellor who has a professional background from working with children and young people.

The “get help” service:

Here you can choose to get help or advice from either and adult or a fellow child/young person. You can choose to contact them either via phone call, text messages, e-mail or chat. The call center is open 24/7 (LINK).

Open mailbox forum:

Here you can anonymously ask any questions in an open forum. You can choose whether you want answers/comments from fellow young people or from qualified adult counsellors (LINK). There is a filter system where you can choose specific categories including social media and bullying. A subpage called “children-help-children” focuses specifically on advice from children and youth to other children and youth (LINK).

“My problems is…”:

On this page children can choose between a range of different topics relevant to their problems. When clicking on a topic you are navigated to a new page with information, help, videos etc. concerned with problems related to this topic (LINK). Included in the topics are bullying (LINK) and social media (LINK).

Videos:

• A video from the “bullying” page is concerned with online bullying (LINK). Here, BørneTelefonen gives advice based on a problem shared in an open letter to the mailbox forum.
• A video from the “social media” page is concerned with sharing of intimate videos without consent. A panel of 3 children and a famous children tv-host as a guest discuss the problem shared (LINK).
• A video from the “social media” page called “unfair” is about ethical grey zones and pitfalls in the digital lives of young people (LINK).
• All the videos from BørneTelefonen are found via this LINK.

The rights of children and young people:

A collection of relevant information about rights and legislation in relation to topics such as discrimination, privacy and bullying – including the online aspects of those (LINK1 / LINK2).

Save The Children Denmark

Save The Children Denmark has a website called ‘DELETE IT counselling’ which offers free and confidential counselling for youth under 18 about unpleasant experiences on the web and digital violations (LINK).

Conversation groups:

Aside from counselling, Save The Children Denmark also offers ‘conversation groups’ to young people where they can share and talk about unpleasant and transgressive experiences with other young people who have experienced similar things (LINK).

• Video that describes the NGO’s ‘conversation groups’ (LINK)

Online privacy:

Subpage with information related to violations of your online private life (fake profiles, hacking etc.) and how you, as a young person who has experienced it, can tackle it (LINK).

Online Bullying:

Subpage with information related to online bullying and how you, as a young person who has experienced it, can tackle it (LINK).

Pictures shared without consent:

Subpage with information related to sharing of pictures without consent and how you, as a young person who has experienced it, can tackle it (LINK).

Blackmailing:

Subpage with information related to blackmailing (being threatened or pushed into doing something you do not want to) and how you, as a young person who has experienced it, can tackle it (LINK).

Save The Children Denmark has also made a three-part youth series, ‘Another Choice’, which is about being blackmailed, deceived and betrayed online – and the ways to get help. The films are based on real stories from the ‘DELETE IT Counselling’:

• LINK Episode 1
• LINK Episode 1, Option A
• LINK Episode 1, Option B
• LINK Episode 2
• LINK Episode 1, Option A
• LINK Episode 1, Option B
• LINK Episode 3
• LINK Episode 3, Option A (talk to a friend)
• LINK Episode 3, Option B (keep it to yourself)

Video Mailbox:

Save The Children’s answers to a lot of questions from young people about digital violations. See letters from children and young people – and answers from professional counsellors (LINK).

Counselling in relation to different platforms:

On this page you can find instructions on how to delete and report information, photos and videos to various social media. You can also read about how to delete your profiles (LINK).

Filing a police report:

Information and guidance on reporting digital violations to the police (LINK)

CyberHUS

CyberHUS (LINK) is a platform and free space where young people can ask questions and get support and advice from adult volunteer counsellors via chat and mailbox or share their thoughts with their peers in a Youth-to-Youth Q&A forum. They have also written a short article on digital bullying (LINK).

Text Message Counselling:

Young people can send text messages to CyberHUS’ counsellors and discuss problems, ask question etc. Their phone number will be encrypted securing the young people anonymity (LINK).

Open Mailbox:

The mailbox is for children and youth aged 9-23. Here they can anonymously ask questions in an open forum to CyberHUS’ volunteer adult counsellors. The mailbox has a filter with different categories. Two category options relevant to the theme of cyberbullying are “Life on the web” and “Digital Safety” (LINK).

Youth-to-youth forum:

In this forum you can ask open questions or share secrets anonymously and other young people can comment on it. This platform also has filter options with the categories, “Life on the web” and “Digital Safety” (LINK).

Links to counselling for youth in different Danish municipalities:

CyberHUS has a database where youth can see which counselling options there are for youth in their own municipality. CyberHUS has also invited all Danish municipalities to have each their chat and/or mailbox within CyberHUS’ web domain. Here youth from a specific municipality can get counselling from local municipality youth counsellors – that is, if the municipalities have set off human resources for this (LINK).

Blogs about life on the web:

CyberHUS has a blog focusing on children and young people’s lives with social media (LINK). Examples of blog posts are “what can you do if you experience that others get bullied” (LINK), “Important legislation to know when using the web” (LINK), “Frequently asked questions about sharing violating images” (LINK), and “Guide to if you have experienced something unpleasant on the web” (LINK).

Gruppechat.dk:

Gruppechat.dk is a group chat platform owned by CyberHUS (LINK). They arrange open anonymous group chats focusing on different topics. One chatroom is managed by “The Digital Youth Panel” and here young people can share their thought and opinions on things that are important to them online (LINK). The Digital Youth Panel gathers views and feedbacks about digital usage from youth across Europe. An overview via this LINK to see which chatrooms are opened and closed.

GirlTalk

GirlTalk (LINK) is an NGO that works to prevent dissatisfaction and unhappiness among girls and young women. They offer text message and chat counselling, physical communities (EmpowR and Sisterhood), open mailbox Q&A, podcast, conversations with psychologists and informative pages about well-being, self-esteem and other thematic areas.

Text message and chat services:

GirlTalk has text message and chat services where young girls can write anonymously to a volunteer counsellor and the conversation will be confidential (LINK).

EmpowR and Sisterhood:

EmpowR (LINK) and Sisterhood (LINK) are two physical communities/fellowships for young girls. If you are a girl aged 13-16, GirlTalk, through EmpowR, gives you the opportunity to meet with a small group of girls once a week, where you listen and talk about what concerns you. Here you will discover that there is so much that is actually quite normal and that it helps to talk about it. Sisterhood is a similar offer but for those who are between 15 and 18 years old and who need a strong community alongside their education.

The open mailbox, “Girl Thoughts”:

Do you have any thoughts you need to get out of your head, so they take up less space? You can share them in Girl Talk’s mailbox anonymously and/or read about other girls’ questions, feelings and experiences. The mailbox service has a filter system where you can find mails related to specific topics such as well-being and self-esteem. You can also use a search box to search for more specific topics (LINK).

GirlTalks Podcast:

Weekly podcast where the hosts and guests talk about all the things that can be hard to talk about. Guests share personal experiences and knowledge in everything from bullying, mental health, body issues, sex and self-love. They have guests such as famous youtubers, tv-hosts and mental coaches (LINK / LINK Spotify).

• Podcast on slut-shaming and sharing of pictures without consent (LINK)
• Podcast on loneliness and online bullying (LINK)
• Podcast on physical and online bullying (LINK)

Girl Talk psychologists:

At GirlTalk, you can talk to a psychologist who is used to talking with young girls. It can be liberating to talk to a psychologist who speaks at eye level – where the language and tools are targeted to the current situation (LINK).

Headspace

Headspace (LINK) offers someone to talk to for all children and young people between the ages of 12 and 25. You can visit them in their centres around Denmark or chat with them to share thoughts that are difficult to share with others. Nothing is too big or small, and it is the young people who decide what should be talked about. In headspace, they have a lot of experience talking to children and young people who have been bullied during their school years – both physically and digitally. Headspace is free and without obligation, and you can be anonymous if you want to.

Ung på Linje / Ung Online

“Youth on line / Youth Online” (LINK) is a service offered by Danish Red Cross Youth where young people can chat or talk to another young person about problems, experiences and questions.

• Video about the services (LINK)

Elevtelefonen

Elevtelefonen (LINK) is a service for all pupils in Denmark enrolled in primary school. A pupil can call the phone line anonymously and talk to a young volunteer counsellor about problems, concerns and questions. They have two subpages with information and tips for young people about bullying (LINK) and digital bullying (LINK).

Digitalt Ansvar

Digitalt Ansvar (LINK) is a knowledge centre for digital violations and digital violence. Their mission is to promote a safe and responsible digital development – by being the unifying hub and a knowledge bank for actors across disciplines. They work to combat and prevent the shadowy sides of digitalisation – by preparing and disseminating knowledge about digital challenges, by creating dialogue and debate and point to common solutions for more digital responsibility, and by bringing together professionals, researchers and organizations in a collaboration for more digital responsibility. Digitalt Ansvar has a lot of information on what to do, and ways to get help when you have experienced being violated digitally (LINK).

#Stopdigselv

#Stopdigselv is a youth-to-youth campaign on YouTube launched by the Danish Ministry for Education in 2016. In 10 videos, well-known young YouTubers encourage young people to think about what online